Terms & Conditions

By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services. These terms constitute a legally binding agreement between you and Upscale Alliance.

Upscale Alliance provides digital marketing services including but not limited to: • Website Development & Design • Search Engine Optimization (SEO) • Generative Engine Optimization (GEO) • Social Media Marketing & Management • Pay-Per-Click (PPC) Advertising • Content Writing & Strategy • Link Building Services Service specifics, scope, and deliverables are outlined in individual service agreements or proposals.

As a client, you agree to: • Provide accurate and complete information • Grant necessary access to accounts and platforms • Make timely payments as agreed • Provide feedback and approvals within agreed timelines • Comply with platform terms where we manage your accounts • Maintain legal rights to any content you provide Delays caused by client inaction may affect project timelines.

• Services are billed as outlined in your service agreement • Monthly retainers are billed in advance • Project-based work requires deposits • Late payments may incur fees or service suspension • All fees are in USD unless otherwise specified • Prices are subject to change with 30-day notice for existing clients Payment terms, methods, and schedules are detailed in individual agreements.

• Client retains ownership of pre-existing materials • Upscale Alliance retains ownership of proprietary tools and methodologies • Upon full payment, clients receive rights to deliverables as specified • Upscale Alliance may use anonymized work for portfolio purposes • Third-party assets (fonts, stock images, etc.) are subject to their licenses • Source code ownership terms vary by project type Specific IP rights are detailed in service agreements.

Both parties agree to maintain confidentiality of: • Business strategies and plans • Financial information • Proprietary methodologies • Client lists and contact information • Any information marked as confidential Confidentiality obligations survive termination of services.

• Month-to-month services require 30-day written notice for cancellation • Project-based agreements terminate upon completion • Either party may terminate for material breach with 14-day cure period • Upscale Alliance may suspend services for non-payment • Upon termination, clients receive all paid-for deliverables Termination specifics vary by service type and agreement.

Upscale Alliance's total liability shall not exceed fees paid for the specific service giving rise to the claim. We are not liable for: • Third-party platform changes or algorithms • Indirect, incidental, or consequential damages • Loss of data or profits • Delays caused by third parties or force majeure • Client actions or decisions based on our advice Service level agreements outline specific performance guarantees.

While we employ industry best practices, we cannot guarantee specific results such as: • Exact search engine rankings • Specific traffic numbers or conversion rates • Social media follower counts • Advertising ROI percentages We guarantee diligent work, professional standards, and adherence to agreed strategies. Results depend on many external factors beyond our control.

We may use or recommend third-party services including: • Google Analytics, Search Console • Social media platforms • Advertising networks • Content management systems • Project management tools Clients are responsible for complying with third-party terms. We are not liable for third-party service issues.

You agree to indemnify and hold harmless Upscale Alliance from any claims arising from: • Your use of our services • Content you provide • Violation of these terms • Infringement of third-party rights • Your business decisions or actions This includes legal fees and settlement costs.

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. For existing clients, material changes will be communicated with reasonable notice. Continued use of services constitutes acceptance of updated terms.

These terms are governed by the laws of New York, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts of New York County, New York. Both parties agree to attempt mediation before litigation for any disputes over $5,000.

For questions about these terms, contact: Upscale Alliance 123 Digital Street, New York, NY 10001 Email: legal@upscalealliance.com Phone: +1 (555) 123-4567 Legal notices should be sent via certified mail to the address above.